We print every calendar and poster to order, just for you, so we don’t take returns. If your order arrives damaged, misprinted or wrong, we’ll send you a new one or refund you in full, whichever you’d like.
Getting a replacement or refund
- Email support@braxjonsson.com within 30 days of delivery.
- Send your order number and a photo of the problem. If it was damaged in shipping, a photo of the box helps too.
- We’ll reply within two business days and either ship a replacement at no cost to you or refund the full amount, shipping included.
You don’t need to send anything back. Refunds go to the card or account you paid with and usually show up within 5 to 10 business days.
Blankets, hats and the photo book
These are made to order too, and the same rule applies: if one arrives damaged, defective or wrong, we replace it or refund you.
Changing or cancelling an order
Email us as soon as you can. If your order hasn’t gone to print yet, we’ll change it or cancel it and refund you in full.
Questions about any of this? Email support@braxjonsson.com.